![]() Ensure all open documents have been saved before. Note the missing connection to SEPM message. Note: Your computer will require a restart to complete the uninstall process for Symantec Endpoint Protection. Workaround: After the cluster is updated through the Cluster Update interface. 0100 11:55:00.490 EDT DEBUG DownloadPackage nAskingVersion - 3942861414334464, newVersion - 3942865726078976 It does not occur if the patch is downloaded through the Software Updates portal. 11:55:00.490 EDT DEBUG DownloadPackage GetClientVersion(). ![]() Smc_debug.log when there is a package assigned (not working): 10:09:04.971 EDT INFO cve.sylinkcommunicator Successful connection to server ![]() 10:09:04.971 EDT ERROR DownloadPackage AutoUpgrade insufficient version information is provided. Smc_debug.log when there is no package assigned (working): 10:09:04.971 EDT DEBUG DownloadPackage GetClientVersion(). However, subsequent heartbeats, restarting client services or manually attempting to Update Policy do not work to update online status or the policy. Rebooting the system will allow the client to check in and update its status and policy. Client Workstation and Server : windows and Mac OS Management. 14.2 Symantec Endpoint Protection (SEP) for Mac clients are unable to update their policy and show as disconnected/offline from a 14.2 MP1 SEP Manager when a Windows and macOS client install package is assigned to the group. In order to properly use the service Internet connection is required.
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